Strategy & Design

Check out the latest news, events, and articles about strategy & design. Learn more about how we anchor our work in results-oriented business strategies and amazing customer experiences that drive outcomes and business impact.​

Raising the bar on travel loyalty programs

How travel, tourism, and hospitality must evolve loyalty programs post-pandemic Travel loyalty programs have played a critical role in the travel, tourism, and hospitality industries since the first frequent... Read more

New healthcare customer experience

Consumer-centricity is now business critical in healthcare. Healthcare has changed. With the pandemic forcing a reinvention of the healthcare customer experience, increased consumerism in healthcare is expanding choice and... Read more

GDPR and EU healthcare rules: Considerations for medical websites

The digital environment is always changing. Legal compliance at home and abroad is becoming more demanding and complicated. This is especially true in the highly regulated healthcare space. In... Read more

Three reasons “lift-and-shift” is a poor content migration strategy

These days, website migrations are pretty common. As CMS technologies and capabilities advance, more and more companies are packing up and moving their website content from one CMS to... Read more

Born digital, episode three: Inclusive CX

AN ORIGINAL SERIES FROM CONCENTRIX CATALYST HOSTED BY KATIE MARTELL, IN PARTNERSHIP WITH ADOBE PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global... Read more

Loyalty leaders, episode one: State of retail

The world’s #1 CRM and loyalty services firm Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent,... Read more

Born digital, episode two: Patient loyalty in healthcare

AN ORIGINAL SERIES FROM Concentrix Catalyst HOSTED BY KATIE MARTELL, IN PARTNERSHIP WITH ADOBE PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global... Read more

Future of loyalty: Creating connected membership with APIs

Concentrix Catalyst is ranked as a leader in the Forrester Wave™: Loyalty Service Providers, Q3 2021 and is the #1 Apigee Partner in North America for both 2019 and... Read more

Born digital, episode one: Brand loyalty for the people

A series hosted by Katie Martell on brand loyalty strategies, in partnership with Adobe. PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global... Read more

Are you offering a personalized banking experience?

New banks are coming after you You can usually tell when a bank is having trouble relating to customers and prospects. The very look of the website says, “Web... Read more