Reports

Get the latest research and reports from Concentrix Catalyst and obtain valuable insights on experience engineering.

Enabling the Future of Selling

66% of sales teams will be selling virtually this year. Are you prepared with the right tools and capabilities to achieve success? We’ve partnered with Sales Enablement PRO on... Read more

Raising the bar on travel loyalty programs

How travel, tourism, and hospitality must evolve loyalty programs post-pandemic Travel loyalty programs have played a critical role in the travel, tourism, and hospitality industries since the first frequent... Read more

Media Digital Experience Index 2020-2021

Building media digital experiences beyond the streaming platform The media digital experience has been upended. Consumers are streaming more and longer, forcing a shift in how media and entertainment... Read more

Design thinking and customer experience

There has been a great deal written about “design thinking” in the past few years. Much focus has been placed on its value in helping define business strategy, with... Read more