Born digital, episode three: Inclusive CX
AN ORIGINAL SERIES FROM CONCENTRIX CATALYST HOSTED BY KATIE MARTELL, IN PARTNERSHIP WITH ADOBE
PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology.
To truly be inclusive, businesses must examine the customer experiences (CX) they’re creating. Inclusive CX doesn’t just engage customers who have historically been marginalized; it generates positives for all customers and creates a sense of belonging.
In our third episode of Born Digital, an original series from Concentrix Catalyst and Adobe, we discuss how to design products and experiences that are fair and equitable for all – with perspectives from Adobe, Perkins Access, She+ Geeks Out, and Concentrix Catalyst.
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About the Speakers
Host of Born Digital and Author of Trust Me, B2B, Katie Martell has been a startup CMO and entrepreneur and served as the Executive Director of Boston Content. She’s been named one of the “most fascinating people in B2B marketing,” and is a top marketing voice on LinkedIn (3X), influential B2B marketer on Twitter, top influencer in content marketing, a “top millennial influencer to follow,” a Woman to Watch, and a “femvertising slayer.”
Marko Z. Muellner serves as VP of Digital Experience Strategy at Concentrix Catalyst. He has focused on CX and digital transformation for over 25 years with expertise in strategy, marketing, omnichannel customer experience, data strategy, content strategy, and account management. At Concentrix Catalyst, Marko leads our CX Acceleration practice and is a key strategic partner to our clients, helping to guide their CX transformation roadmaps and make the organizational change required to be successful in the increasingly complex global marketplace.
Matt May is Adobe’s head of inclusive design. His work includes integrating more equitable design practices across every aspect of the Adobe user experience, training and mentoring the Adobe Design team, and advocating principles of accessibility and inclusive design to the public at large. He lives in Seattle.
Felicia Jadczak is Co-Founder, Co-CEO, and Head of Training at She+ Geeks Out. Felicia is a recognized speaker and consultant in the diversity, equity and inclusion field. She has extensive and personal experience with leadership, innovation, women in the workforce, the multiracial experience, and disability. Prior to co-founding SGO, she worked in the technology industry for over ten years, providing strategic guidance and programming for ERGs, DEI councils, and C-suite members. In 2016 she pivoted to focus solely on She+ Geeks Out, where she oversees SGO’s DEI programming and facilitation team.
Felicia received a BA in Comparative Literature (French, English) from Haverford College. She received an MBA and a Masters in Information Systems (with honors) from the Questrom School of Business at Boston University. She also completed Georgetown University’s Certificate in Strategic Diversity and Inclusion Management.
JoAnn Becker is an Assistive Technology Support, Training and Testing Specialist at Perkins Access. Being blind herself, JoAnn has more than 20 years of experience in the fields of assistive technology and devices, including training hundreds of students, teachers and adults. She is a certified teacher of JAWS, Window Eyes and Zoom Text, as well as a Certified Professional in Accessibility Core Competencies. Becker has also worked for such industry-leading technology companies as Kurzweil, HumanWare and Optelec.
ABOUT BORN DIGITAL
In a business world awash in stale webinars, we’re reimagining engagement. The Born Digital original talk show series is pioneering new ways to connect through organic, human-centered, creative content. A Concentrix Catalyst production hosted by marketing and CX industry personality, Katie Martell, the show features experts from Concentrix Catalyst and our partner Adobe. In each episode, we’ll unpack how today’s best, pioneering digital experiences are conceived and brought to life.Tags: Customer Experience