Strategy & Design

Check out the latest news, events, and articles about strategy & design. Learn more about how we anchor our work in results-oriented business strategies and amazing customer experiences that drive outcomes and business impact.​

Discovering the New Automotive Buyer

For the first time in nearly a century, we are witnessing an acceleration of major innovations within the automotive industry. The adoption of battery electric vehicles (BEVs) and hybrid... Read more

Designing Findable Content

At Concentrix Catalyst, we help our clients define and deliver world-class experiences in a crowded digital ecosystem. Orchestrating a symphony of outcomes built around people first, our team lives... Read more

Leveraging technology to overcome barriers to inclusion

In Australia alone, at least 5 million consumers are vulnerable to exclusion due to accessibility challenges. A recent study by WebAIM estimates that only 1% of websites and applications... Read more

Content as data: Understanding how developers think about your content

Digital content reaches people in many ways. If you’re a content specialist, it’s likely you’ll need to work with a developer somewhere down the line to ensure your message... Read more

The consumerization of healthcare

The healthcare industry has a once-in-a-generation opportunity to reimagine CX. Waves of technological advancement and new models for patient engagement have converged, right as a global pandemic has elevated health... Read more

Our take on our inclusion in Forrester’s “Now Tech: Customer Experience Strategy Consulting Practices, Q1 2022”

Concentrix Catalyst was recently included in Forrester’s “Now Tech: Customer Experience Strategy Consulting Practices, Q1 2022” report. Below, Doug Anderson, Catalyst’s Group Strategic Solutions Director, explains what this recognition... Read more

Why providers must see patients as consumers

About 80 percent of what affects health outcomes happens outside of a provider’s office. In addition, at any given time, only 15 percent of the people in a population... Read more

Consumer-centric healthcare: Reimagining care delivery for the connected consumer

Consumer choice continues to reshape healthcare with lasting impacts for the traditional model. Retailers, private equity, and non-traditional disruptors—these new economy companies excel at a consumer-centric, digitally mature, and... Read more

The North Face’s XPLR Pass rebrand named one of America’s best loyalty programs

The North Face’s XPLR Pass loyalty program is the cream of the crop in the retail industry. Just ask Newsweek, as they named it one of America’s Best Loyalty... Read more

Charting customer journeys that lead to CX success

Establish your customer journey map, and loyalty, trust and new revenue streams will follow Building great customer experiences (CX) is how many companies will differentiate, expand, and grow in... Read more