Strategy & Design

In our whitepaper, Loyalty in Healthcare: Creating Connected Membership, we discussed how in a time of increasing consumerism and industry disruption, both payers and providers need to create stronger... Read more

The convergence of physical and digital realities powered by Web3 and the metaverse is adding a new depth to the customer experience, sometimes literally. By expanding a customer’s experience... Read more

For the first time in nearly a century, we are witnessing an acceleration of major innovations within the automotive industry. The adoption of battery electric vehicles (BEVs) and hybrid... Read more

At Concentrix Catalyst, we help our clients define and deliver world-class experiences in a crowded digital ecosystem. Orchestrating a symphony of outcomes built around people first, our team lives... Read more

In Australia alone, at least 5 million consumers are vulnerable to exclusion due to accessibility challenges. A recent study by WebAIM estimates that only 1% of websites and applications... Read more

Digital content reaches people in many ways. If you’re a content specialist, it’s likely you’ll need to work with a developer somewhere down the line to ensure your message... Read more

The healthcare industry has a once-in-a-generation opportunity to reimagine CX. Waves of technological advancement and new models for patient engagement have converged, right as a global pandemic has elevated health... Read more

Concentrix Catalyst was recently included in Forrester’s “Now Tech: Customer Experience Strategy Consulting Practices, Q1 2022” report. Below, Doug Anderson, Catalyst’s Group Strategic Solutions Director, explains what this recognition... Read more

About 80 percent of what affects health outcomes happens outside of a provider’s office. In addition, at any given time, only 15 percent of the people in a population... Read more

Consumer choice continues to reshape healthcare with lasting impacts for the traditional model. Retailers, private equity, and non-traditional disruptors—these new economy companies excel at a consumer-centric, digitally mature, and... Read more