Whitepapers

The latest research, reports and whitepapers published by the team at Concentrix Catalyst. Obtain valuable insights on experience engineering to optimize your organization today.

The Four Pillars of a Successful Corporate Environmental Sustainability Practice

Despite increased demand for greater corporate environmental sustainability, many companies lack a viable roadmap to success. If you aren’t advancing toward a more mature corporate environmental sustainability practice, your... Read more

The API Economy Playbook

Driving business value with secure, self-service digital capabilities Consumers today demand more from their digital experiences. From the need to keep retail inventory information up to date for buy... Read more

New healthcare customer experience

Consumer-centricity is now business critical in healthcare. Healthcare has changed. With the pandemic forcing a reinvention of the healthcare customer experience, increased consumerism in healthcare is expanding choice and... Read more

Loyalty in healthcare: Creating connected membership

PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology.  We see a... Read more

The ultimate retail digital experience playbook

Implementing landmark digital projects during a pandemic has frustrated even the best CMOs. As economies reopen and businesses adapt to a new set of challenges, retail marketers again find... Read more

The art and science of customer experience

Finally: The big book of customer experience. It’s time we consider how we do business from the customer’s point of view. In our big book of CX, we examine... Read more

The future of consumer loyalty

Even with a superior product, brands that only rely on traditional consumer loyalty programs can lose to competitors who create a superior experience. Empowered by technology, the demands of... Read more

Pardot launch plan: What to expect in your first 30 days

You’ve decided to implement Pardot. Now what? In our handy Pardot launch plan, you will learn what to expect during your first 30 days using Pardot. We will walk... Read more

Big data into big business

By 2021, insight-driven businesses are predicted to take $1.8 trillion annually from their less-informed peers. Unless you have the right foundation in place for big data success, you may... Read more

How to create a winning Salesforce roadmap

Build a plan that improves revenue growth and profitability. Customers today want a delightful experience. One way to do that is to make it easy for them to do... Read more