CX Transformation

Check out the latest news, events, and articles on CX transformation. Learn more about how we can help you achieve the business agility and delivery frameworks to engineer the experiences that matter.

Better future spotlight

Our very own Experience Design Director at Concentrix Catalyst, Celso Borges, chats with CEO and Founder Mark Bergin of the Design Exec Club on the podcast, “Better Future Spotlight.” “The conversation traverses topics... Read more

Born digital, episode three: Inclusive CX

AN ORIGINAL SERIES FROM CONCENTRIX CATALYST HOSTED BY KATIE MARTELL, IN PARTNERSHIP WITH ADOBE PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global... Read more

Old world or digitally enabled?

What does your online customer experience say about your bank? Is it business as usual at your bank? Or do you need a new approach? Sadly, many online banking... Read more

Are you offering a personalized banking experience?

New banks are coming after you You can usually tell when a bank is having trouble relating to customers and prospects. The very look of the website says, “Web... Read more

Find your enterprise CX North Star

Finding your CX North Star With 75% of CX initiatives seeking to accelerate digital transformation, CX can no longer be a siloed effort. The need to elevate perspectives to... Read more

How to adopt Conversational UI for a reliable customer experience

The COVID-19 pandemic shifted customer experience to the virtual. From telehealth appointments to contactless payment methods, companies suddenly needed to find ways to maintain satisfying experiences for customers without... Read more

Ten guiding principles for a better customer experience

Many businesses are working to foster a better experience for their customers. With customer experience being a new area of focus for many, we have found that businesses are... Read more

Omnichannel customer experience management with Adobe

Telecom has found itself in the midst of a much-changed consumer environment in 2021. With more consumers staying at home, the omnichannel experiences they come to expect starkly contrast... Read more

Engineered experience: Loyalty for technology consumer goods

Traditional loyalty programs feature points, rewards, and member benefits to promote repeat purchases. But programs like these present a challenge for technology consumer goods with companies who sell devices... Read more

Building loyalty into the streaming experience

The days of struggling to find quality streaming content are a thing of the past. With more and more streaming service providers investing heavily into content and democratized technology... Read more