CX Transformation

Check out the latest news, events, and articles on CX transformation. Learn more about how we can help you achieve the business agility and delivery frameworks to engineer the experiences that matter.

The New Automotive Buying Experience

Buying a car in 2022 is no longer as simple as taking it for a spin at the dealership and deciding spontaneously if it’s the right fit. Customers are... Read more

Discovering the New Automotive Buyer

For the first time in nearly a century, we are witnessing an acceleration of major innovations within the automotive industry. The adoption of battery electric vehicles (BEVs) and hybrid... Read more

The consumerization of healthcare

The healthcare industry has a once-in-a-generation opportunity to reimagine CX. Waves of technological advancement and new models for patient engagement have converged, right as a global pandemic has elevated health... Read more

Applying Web3 concepts

Web3, the buzzy term for the next internet era based on blockchain technology, can foster a better customer experience in many use cases. For enterprises, a turnkey hosted decentralized... Read more

Our take on our inclusion in Forrester’s “Now Tech: Customer Experience Strategy Consulting Practices, Q1 2022”

Concentrix Catalyst was recently included in Forrester’s “Now Tech: Customer Experience Strategy Consulting Practices, Q1 2022” report. Below, Doug Anderson, Catalyst’s Group Strategic Solutions Director, explains what this recognition... Read more

Why providers must see patients as consumers

About 80 percent of what affects health outcomes happens outside of a provider’s office. In addition, at any given time, only 15 percent of the people in a population... Read more

Consumer-centric healthcare: Reimagining care delivery for the connected consumer

Consumer choice continues to reshape healthcare with lasting impacts for the traditional model. Retailers, private equity, and non-traditional disruptors—these new economy companies excel at a consumer-centric, digitally mature, and... Read more

Why Web3 can improve enterprise CX

By now, you’ve probably heard the tech buzzword “Web3” in the context of Bitcoin or NFTs of viral memes. Web3, considered to be the next iteration of the internet,... Read more

Charting customer journeys that lead to CX success

Establish your customer journey map, and loyalty, trust and new revenue streams will follow Building great customer experiences (CX) is how many companies will differentiate, expand, and grow in... Read more

New healthcare customer experience

Consumer-centricity is now business critical in healthcare. Healthcare has changed. With the pandemic forcing a reinvention of the healthcare customer experience, increased consumerism in healthcare is expanding choice and... Read more