Automation and Operations

Check out the latest news, events, and articles about automation and operations. See how we engineer outcome-driven efficiencies that bring quality, speed, and scale to our customers’ digital operations.

Automation today: Q&A featuring Forrester’s Leslie Joseph

I recently hosted a webinar with Workato featuring guest speaker, Forrester’s Leslie Joseph, on the new automation fabric, where we discussed how automation is evolving. With automation technologies like... Read more

How digital tools converge into a new automation fabric

In today’s digital world, a convergence of automation technologies including robotic process automation (RPA), low code tools, native integration platforms (iPaaS), process intelligence, chatbots, and machine learning make up... Read more

Improving the supply chain with automation

PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. Ketchup packets, microchips,... Read more

Establishing an RPA center of excellence delivers ROI

As a “Strong Performer” in Forrester’s RPA wave report, we at Concentrix Catalyst spend a lot of time ensuring that our tools and best practices live up to the... Read more

Ram Sathia interview on RPA excellence

Concentrix Catalyst has recently been recognized by Forrester for our cutting-edge work in automation. Included in both the Now Tech: Continuous Automation and Testing Services Providers, Q1 2021 and... Read more

Bot monitoring: The untapped capability you need to drive RPA value

As enterprises look for new ways to better serve customers and drive efficiency, one technology has risen to the top for its ability to streamline operations: Robotic process automation... Read more

RPA drives virtual care adoption

Every healthcare and hospital system across the globe currently find themselves challenged by COVID-19. Consequently, value-based care and healthcare efficacy have taken a back seat to the immediate needs... Read more

Automating your testing – is it worth it?

To automate or not to automate? That’s the question. I have tried to condense it into a list of pros and cons to see if automating your testing will... Read more

IT strategies to drive digital transformation

The pandemic has shown that digital transformation is no longer an option but a necessity to sustain business in this new normal and next normal. With 98% of organizations... Read more

Why you need a health check in your intelligent automation journey

Close to 80% of RPA/Intelligent Automation projects fail to achieve the desired ROI. That’s a significant amount of wasted time, resources and investment, in large part due to a... Read more