Customer Engagement
Check out the latest news, events, and articles about customer engagement. See how we enable a deeper connection through one-to-one personalization, bringing brands and customers closer to the moments that matter.
Born digital, episode three: Inclusive CX
AN ORIGINAL SERIES FROM CONCENTRIX CATALYST HOSTED BY KATIE MARTELL, IN PARTNERSHIP WITH ADOBE PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global... Read more
Old world or digitally enabled?
What does your online customer experience say about your bank? Is it business as usual at your bank? Or do you need a new approach? Sadly, many online banking... Read more
Future of loyalty: Creating connected membership with APIs
Concentrix Catalyst is ranked as a leader in the Forrester Wave™: Loyalty Service Providers, Q3 2021 and is the #1 Apigee Partner in North America for both 2019 and... Read more
Are you offering a personalized banking experience?
New banks are coming after you You can usually tell when a bank is having trouble relating to customers and prospects. The very look of the website says, “Web... Read more
Launch your conversational UI framework with these best practices
Conversational UI, the software-enabled agents that mimic conversation with a human, have grown more widespread over the past five years. Worldwide consumer retail spend via conversational UI is predicted... Read more
What did Neil Armstrong teach us about website content strategy?
A well-thought-out website content strategy develops the system for organizations to reach the moon. When a content strategy is engineered with care and craftsmanship and is an experience, it... Read more
The future of video streaming platforms
Disney+, Paramount+, Discovery+, Apple TV+—each day it seems as though a new industry leader is adding a “+” to their offerings and joining the ranks of video streaming platforms.... Read more
Reshaping the mobile landscape: How telecoms can benefit from a different subscription plan
When smartphones began their ascendance in the telecom industry, the lines between prepaid and postpaid (or contract) plans were clearer: either pay a set amount before usage or commit... Read more
The art and science of customer experience
PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. Finally: The big... Read more
Achievable digital selling strategies post-pandemic: Empower your sellers
The Empowered Buyer is not the same person from a year or two ago. Regardless of the product or service being sold, buyers now expect seamless orchestration throughout their... Read more