Loyalty & Connected Membership
Check out the latest news, events, and articles customer loyalty. Learn more about how we move brands forward by evolving loyalty into an outcome and enterprise discipline.
How Provider Centricity Can Lead to Better Health Outcomes
In our whitepaper, Loyalty in Healthcare: Creating Connected Membership, we discussed how in a time of increasing consumerism and industry disruption, both payers and providers need to create stronger... Read more
Loyalty Leaders: Salesforce for Automotive
SALESFORCE AND CONCENTRIX CATALYST JOIN FORCES IN THIS ORIGINAL VIDEO SERIES ON LEADING WITH LOYALTY The automotive industry faces a period of significant change. The rise of electric vehicles,... Read more
Consumer-centric healthcare: Reimagining care delivery for the connected consumer
Consumer choice continues to reshape healthcare with lasting impacts for the traditional model. Retailers, private equity, and non-traditional disruptors—these new economy companies excel at a consumer-centric, digitally mature, and... Read more
Level up your loyalty program with Salesforce Loyalty Management
The beginning of 2022 provides a valuable time for companies to evaluate and plan their Salesforce Roadmap over the coming calendar year. Often, this involves strategic shifts reflecting changing... Read more
How healthcare providers can build patient loyalty programs
Would you trust a retail store, such as CVS or Walgreens, with facilitating your healthcare appointment? According to our recent survey of 1,016 healthcare consumers, over 60% of respondents... Read more
Raising the bar on travel loyalty programs
How travel, tourism, and hospitality must evolve loyalty programs post-pandemic Travel loyalty programs have played a critical role in the travel, tourism, and hospitality industries since the first frequent... Read more
Loyalty Leaders: The Consumer Goods Industry
Expand your direct-to-consumer reach with loyalty Salesforce and Concentrix Catalyst are joining forces for an exclusive video series on leading with loyalty. In episode three, we examine the consumer... Read more
Loyalty Leaders: Travel, Hospitality, and Leisure
Perks, points, and rewards can only get brands so far. Salesforce and Concentrix Catalyst are joining forces for an exclusive video series on leading with loyalty. In episode two,... Read more
Loyalty Leaders: State of Retail
The world’s #1 CRM and loyalty services firm Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent,... Read more
Born Digital: Patient Loyalty in Healthcare
AN ORIGINAL SERIES FROM Concentrix Catalyst, IN PARTNERSHIP WITH ADOBE PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines... Read more