Outcomes

Check out the latest news, events, and articles about the outcomes we specialize in. Obtain valuable experience engineering insights and begin optimizing your organization today.

How Sustainability Data Can Reduce Your Carbon Footprint

Corporate environmental sustainability initiatives are increasingly important to enterprise organizations, and for good reason. According to Forrester, “As more government mandates take shape around the world, investor scrutiny on... Read more

Embrace Low-Code for HR Efficiencies

The Great Resignation created unprecedented labor shortages, with the food service, retail, and healthcare industries being hit especially hard. This has created significant challenges for human resources (HR) organizations,... Read more

The consumerization of healthcare

The healthcare industry has a once-in-a-generation opportunity to reimagine CX. Waves of technological advancement and new models for patient engagement have converged, right as a global pandemic has elevated health... Read more

Our take on our inclusion in Forrester’s “Now Tech: Customer Experience Strategy Consulting Practices, Q1 2022”

Concentrix Catalyst was recently included in Forrester’s “Now Tech: Customer Experience Strategy Consulting Practices, Q1 2022” report. Below, Doug Anderson, Catalyst’s Group Strategic Solutions Director, explains what this recognition... Read more

Why providers must see patients as consumers

About 80 percent of what affects health outcomes happens outside of a provider’s office. In addition, at any given time, only 15 percent of the people in a population... Read more

Consumer-centric healthcare: Reimagining care delivery for the connected consumer

Consumer choice continues to reshape healthcare with lasting impacts for the traditional model. Retailers, private equity, and non-traditional disruptors—these new economy companies excel at a consumer-centric, digitally mature, and... Read more

The North Face’s XPLR Pass rebrand named one of America’s best loyalty programs

The North Face’s XPLR Pass loyalty program is the cream of the crop in the retail industry. Just ask Newsweek, as they named it one of America’s Best Loyalty... Read more

Level up your loyalty program with Salesforce Loyalty Management

The beginning of 2022 provides a valuable time for companies to evaluate and plan their Salesforce Roadmap over the coming calendar year. Often, this involves strategic shifts reflecting changing... Read more

Charting customer journeys that lead to CX success

Establish your customer journey map, and loyalty, trust and new revenue streams will follow Building great customer experiences (CX) is how many companies will differentiate, expand, and grow in... Read more

How healthcare providers can build patient loyalty programs

Would you trust a retail store, such as CVS or Walgreens, with facilitating your healthcare appointment? According to our recent survey of 1,016 healthcare consumers, over 60% of respondents... Read more