Outcomes

Check out the latest news, events, and articles about the outcomes we specialize in. Obtain valuable experience engineering insights and begin optimizing your organization today.

The Top 3 Digital Selling Tools Organizations are Prioritizing Right Now

As you’re probably well aware, we’re in the midst of a tight labor market, where talented employees have their pick of where to land. In addition, the economy currently... Read more

Data Personalization: The No Nonsense Roadmap Beyond the Technology

It’s no secret that data personalization has become a key factor of brand success—for marketing, sales, and customer service. Most brands recognize the importance of having a connected data... Read more

The Four Pillars of a Successful Corporate Environmental Sustainability Practice

Despite increased demand for greater corporate environmental sustainability, many companies lack a viable roadmap to success. If you aren’t advancing toward a more mature corporate environmental sustainability practice, your... Read more

How Sustainability Data Can Reduce Your Carbon Footprint

Corporate environmental sustainability initiatives are increasingly important to enterprise organizations, and for good reason. According to Forrester, “As more government mandates take shape around the world, investor scrutiny on... Read more

Embrace Low-Code for HR Efficiencies

The Great Resignation created unprecedented labor shortages, with the food service, retail, and healthcare industries being hit especially hard. This has created significant challenges for human resources (HR) organizations,... Read more

The consumerization of healthcare

The healthcare industry has a once-in-a-generation opportunity to reimagine CX. Waves of technological advancement and new models for patient engagement have converged, right as a global pandemic has elevated health... Read more

Our take on our inclusion in Forrester’s “Now Tech: Customer Experience Strategy Consulting Practices, Q1 2022”

Concentrix Catalyst was recently included in Forrester’s “Now Tech: Customer Experience Strategy Consulting Practices, Q1 2022” report. Below, Doug Anderson, Catalyst’s Group Strategic Solutions Director, explains what this recognition... Read more

Why providers must see patients as consumers

About 80 percent of what affects health outcomes happens outside of a provider’s office. In addition, at any given time, only 15 percent of the people in a population... Read more

Consumer-centric healthcare: Reimagining care delivery for the connected consumer

Consumer choice continues to reshape healthcare with lasting impacts for the traditional model. Retailers, private equity, and non-traditional disruptors—these new economy companies excel at a consumer-centric, digitally mature, and... Read more

Level up your loyalty program with Salesforce Loyalty Management

The beginning of 2022 provides a valuable time for companies to evaluate and plan their Salesforce Roadmap over the coming calendar year. Often, this involves strategic shifts reflecting changing... Read more