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News, events, and articles published by the team at Concentrix Catalyst. Obtain valuable insights and begin optimizing your organization today.

Reimagining CX For the Metaverse Economy

The metaverse is the next evolution of the internet: in essence, the internet in real-time 3D, where you can interact, do business, and socialize via an avatar. While it’s... Read more

Web3 and Customer Engagement

Customer engagement is at a crossroads. Past abuses have resulted in reactionary regulations like GPDR that are proving to be both challenging to implement and frustrating for customers who... Read more

The Four Pillars of a Successful Corporate Environmental Sustainability Practice

Despite increased demand for greater corporate environmental sustainability, many companies lack a viable roadmap to success. If you aren’t advancing toward a more mature corporate environmental sustainability practice, your... Read more

HR Transformation with Low-Code Applications

As HR departments contend with the fallout of the Great Resignation, many teams are looking to reimagine the work experience. Legacy applications sit at the crossroads of HR’s ability... Read more

The New Digital Buying Experience

As sales organizations navigate beyond pandemic policies and begin their return to the office, a hybrid sales approach has become the new normal with a continued focus on digital... Read more

Enabling the Future of Selling

66% of sales teams will be selling virtually this year. Are you prepared with the right tools and capabilities to achieve success? We’ve partnered with Sales Enablement PRO on... Read more

The consumerization of healthcare

The healthcare industry has a once-in-a-generation opportunity to reimagine CX. Waves of technological advancement and new models for patient engagement have converged, right as a global pandemic has elevated health... Read more

Which digital front door strategy is right for patients?

The digital front door has come to represent a logical strategy for many healthcare organizations embarking on digital transformation efforts. But will your front door be disrupted before it... Read more

The API Economy Playbook

Driving business value with secure, self-service digital capabilities Consumers today demand more from their digital experiences. From the need to keep retail inventory information up to date for buy... Read more

Consumer-centric healthcare: Reimagining care delivery for the connected consumer

Consumer choice continues to reshape healthcare with lasting impacts for the traditional model. Retailers, private equity, and non-traditional disruptors—these new economy companies excel at a consumer-centric, digitally mature, and... Read more