What is your bank doing to “win the race” for new customers?
Accelerate customer acquisition with fast, simple applications built-to-purpose on the cloud Here’s the riddle: If it takes one bank two minutes to perform a digital task for a customer,... Read more
Born digital, episode two: Patient loyalty in healthcare
AN ORIGINAL SERIES FROM Concentrix Catalyst HOSTED BY KATIE MARTELL, IN PARTNERSHIP WITH ADOBE PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global... Read more
Are you offering a personalized banking experience?
New banks are coming after you You can usually tell when a bank is having trouble relating to customers and prospects. The very look of the website says, “Web... Read more
Loyalty in healthcare: Creating connected membership
PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. We see a... Read more
Optimize your workplace with the Nuvolo asset management platform
We’ve all heard by now that the workforce is changing rapidly, but what does that look like for facilities management? Premera Blue Cross knows, and I joined forces with... Read more
The top five ways to build retail customer loyalty with Salesforce
Building retail customer loyalty is no small feat. Beyond delivering high-quality and effective products, retailers must contend with customers who expect an engaging, personalized, and frictionless experience. More than... Read more