Industries

Check out the latest news, events, and articles about the industries we specialize in. Obtain valuable experience engineering insights and begin optimizing your organization today.

Discovering the New Automotive Buyer

For the first time in nearly a century, we are witnessing an acceleration of major innovations within the automotive industry. The adoption of battery electric vehicles (BEVs) and hybrid... Read more

The consumerization of healthcare

The healthcare industry has a once-in-a-generation opportunity to reimagine CX. Waves of technological advancement and new models for patient engagement have converged, right as a global pandemic has elevated health... Read more

Which digital front door strategy is right for patients?

The digital front door has come to represent a logical strategy for many healthcare organizations embarking on digital transformation efforts. But will your front door be disrupted before it... Read more

Why providers must see patients as consumers

About 80 percent of what affects health outcomes happens outside of a provider’s office. In addition, at any given time, only 15 percent of the people in a population... Read more

Consumer-centric healthcare: Reimagining care delivery for the connected consumer

Consumer choice continues to reshape healthcare with lasting impacts for the traditional model. Retailers, private equity, and non-traditional disruptors—these new economy companies excel at a consumer-centric, digitally mature, and... Read more

The North Face’s XPLR Pass rebrand named one of America’s best loyalty programs

The North Face’s XPLR Pass loyalty program is the cream of the crop in the retail industry. Just ask Newsweek, as they named it one of America’s Best Loyalty... Read more

How healthcare providers can build patient loyalty programs

Would you trust a retail store, such as CVS or Walgreens, with facilitating your healthcare appointment? According to our recent survey of 1,016 healthcare consumers, over 60% of respondents... Read more

Raising the bar on travel loyalty programs

How travel, tourism, and hospitality must evolve loyalty programs post-pandemic Travel loyalty programs have played a critical role in the travel, tourism, and hospitality industries since the first frequent... Read more

New healthcare customer experience

Consumer-centricity is now business critical in healthcare. Healthcare has changed. With the pandemic forcing a reinvention of the healthcare customer experience, increased consumerism in healthcare is expanding choice and... Read more

Loyalty leaders, episode three: The consumer goods industry

Expand your direct-to-consumer reach with loyalty Salesforce and Concentrix Catalyst are joining forces for an exclusive video series on leading with loyalty. In episode three, we examine the consumer... Read more