Strategy & Design
Check out the latest news, events, and articles about strategy & design. Learn more about how we anchor our work in results-oriented business strategies and amazing customer experiences that drive outcomes and business impact.
Charting customer journeys that lead to CX success
Establish your customer journey map, and loyalty, trust and new revenue streams will follow Building great customer experiences (CX) is how many companies will differentiate, expand, and grow in... Read more
How healthcare providers can build patient loyalty programs
Would you trust a retail store, such as CVS or Walgreens, with facilitating your healthcare appointment? According to our recent survey of 1,016 healthcare consumers, over 60% of respondents... Read more
Raising the bar on travel loyalty programs
How travel, tourism, and hospitality must evolve loyalty programs post-pandemic Travel loyalty programs have played a critical role in the travel, tourism, and hospitality industries since the first frequent... Read more
New healthcare customer experience
Consumer-centricity is now business critical in healthcare. Healthcare has changed. With the pandemic forcing a reinvention of the healthcare customer experience, increased consumerism in healthcare is expanding choice and... Read more
GDPR and EU healthcare rules: Considerations for medical websites
The digital environment is always changing. Legal compliance at home and abroad is becoming more demanding and complicated. This is especially true in the highly regulated healthcare space. In... Read more
Three reasons “lift-and-shift” is a poor content migration strategy
These days, website migrations are pretty common. As CMS technologies and capabilities advance, more and more companies are packing up and moving their website content from one CMS to... Read more
Born Digital: Inclusive CX
AN ORIGINAL SERIES FROM CONCENTRIX CATALYST, IN PARTNERSHIP WITH ADOBE PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines... Read more
Loyalty Leaders: State of Retail
The world’s #1 CRM and loyalty services firm Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent,... Read more
Born Digital: Patient Loyalty in Healthcare
AN ORIGINAL SERIES FROM Concentrix Catalyst, IN PARTNERSHIP WITH ADOBE PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines... Read more
Future of loyalty: Creating connected membership with APIs
Concentrix Catalyst is ranked as a leader in the Forrester Wave™: Loyalty Service Providers, Q3 2021 and is the #1 Apigee Partner in North America for both 2019 and... Read more