travel hospitality and leisure
POSTED : December 31, 2021
BY : Concentrix Catalyst

Perks, points, and rewards can only get brands so far.

Salesforce and Concentrix Catalyst are joining forces for an exclusive video series on leading with loyalty. In episode two, we examine how leaders in the travel and hospitality industry are implementing loyalty solutions to make getting to a destination that much easier for their most dedicated customers.

As a Forrester recognized leader in loyalty services, Concentrix Catalyst has reimagined loyalty for brands across industries. Discover how we’re inventing the science behind behavioral and emotional loyalty.

Watch the on-demand video and discover:
  • How eliminating friction points in the customer journey has become an essential function of loyalty programs.
  • Why beloved travel and hospitality brands are making essential pivots to ensure customer emotional loyalty hasn’t waned during the pandemic.
  • How leaders in travel and hospitality are preparing their loyalty programs to keep up with demand as the pandemic winds down.


Check out other Loyalty Leaders episodes.

loyalty leaders

Jacqueline Nunley

Jacqueline Nunley

Industry Advisor, Sr. Manager Travel and Hospitality at Salesforce

Ned Shugrue

Ned Shugrue

Director, Integrated Loyalty Solutions at Concentrix Catalyst


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