Consumer-centric healthcare: Reimagining care delivery for the connected consumer

Consumer choice continues to reshape healthcare with lasting impacts for the traditional model. Retailers, private equity, and non-traditional disruptors—these new economy companies excel at a consumer-centric, digitally mature, and highly agile care model that threatens to upend healthcare as we know it. Many incumbent providers are now playing catch-up as they seek to reimagine care delivery and meet the challenges of today’s “connected consumer.”

Watch our 45-minute virtual event on consumer-centric healthcare to discover emerging healthcare trends from thought leaders at Adobe, Microsoft, and Concentrix Catalyst, including:

• How to compete in the new healthcare economy to meet rapidly shifting consumer needs.
• Why customer insights have become a main driver of digital engagement.
• What the new healthcare customer looks like and the CX that wins their share of wallet.

Speakers

Kathleen McGrow

Chief Nursing Information Office, Microsoft

Tom Swanson

Healthcare Strategic Marketing, Adobe

John Conmy

Managing Director, Healthcare Experience and Innovation, Concentrix Catalyst

Julie Wotruba

Senior Director, Strategy Consulting Insights, Concentrix Catalyst

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