Industries
Check out the latest news, events, and articles about the industries we specialize in. Obtain valuable experience engineering insights and begin optimizing your organization today.
New healthcare customer experience
Consumer-centricity is now business critical in healthcare. Healthcare has changed. With the pandemic forcing a reinvention of the healthcare customer experience, increased consumerism in healthcare is expanding choice and... Read more
Loyalty Leaders: The Consumer Goods Industry
Expand your direct-to-consumer reach with loyalty Salesforce and Concentrix Catalyst are joining forces for an exclusive video series on leading with loyalty. In episode three, we examine the consumer... Read more
What’s next for retail?
A conversation with Michelle Grant, Rob Garf, Matt Marcotte, Jason Goldberg, and Martin Mehalchin Social gaming, immersive AR, live streaming, TikTok, web 3.0, NFT, metaverse are all taking the... Read more
What is your bank doing to “win the race” for new customers?
Accelerate customer acquisition with fast, simple applications built-to-purpose on the cloud Here’s the riddle: If it takes one bank two minutes to perform a digital task for a customer,... Read more
Old world or digitally enabled?
What does your online customer experience say about your bank? Is it business as usual at your bank? Or do you need a new approach? Sadly, many online banking... Read more
Loyalty Leaders: State of Retail
The world’s #1 CRM and loyalty services firm Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent,... Read more
Born Digital: Patient Loyalty in Healthcare
AN ORIGINAL SERIES FROM Concentrix Catalyst, IN PARTNERSHIP WITH ADOBE PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines... Read more
Are you offering a personalized banking experience?
New banks are coming after you You can usually tell when a bank is having trouble relating to customers and prospects. The very look of the website says, “Web... Read more
Loyalty in healthcare: Creating connected membership
We see a once-in-a-generation opportunity for providers and payers to reimagine healthcare loyalty. From earning consumer trust to establishing brand relevance, technology and care models are evolving to create... Read more
Optimize your workplace with the Nuvolo asset management platform
We’ve all heard by now that the workforce is changing rapidly, but what does that look like for facilities management? Premera Blue Cross knows, and I joined forces with... Read more