The North Face’s XPLR Pass rebrand named one of America’s best loyalty programs
The North Face’s XPLR Pass loyalty program is the cream of the crop in the retail industry. Just ask Newsweek, as they named it one of America’s Best Loyalty... Read more
Concentrix recognized among customer experience strategy consulting providers by Forrester
Access Forrester’s “Now Tech: Customer Experience Strategy Consulting Practices, Q1 2022” report According to Forrester, nearly 40% of purchase influencers identify improving their customers’ experience as a top priority... Read more
Loyalty leaders, episode two: Travel, hospitality, and leisure
Perks, points, and rewards can only get brands so far. Salesforce and Concentrix Catalyst are joining forces for an exclusive video series on leading with loyalty. In episode two,... Read more
What is your bank doing to “win the race” for new customers?
Accelerate customer acquisition with fast, simple applications built-to-purpose on the cloud Here’s the riddle: If it takes one bank two minutes to perform a digital task for a customer,... Read more
Are you offering a personalized banking experience?
New banks are coming after you You can usually tell when a bank is having trouble relating to customers and prospects. The very look of the website says, “Web... Read more
Clay Walton-House featured in Forrester report on personalization
In the January 28th, 2020 Forrester report, “Use Personalization to Drive Loyalty and Customer Obsession,” Concentrix Catalyst’s Clay Walton-House discusses how to build emotional resonance with customers. As the... Read more