What is your bank doing to “win the race” for new customers?
Accelerate customer acquisition with fast, simple applications built-to-purpose on the cloud Here’s the riddle: If it takes one bank two minutes to perform a digital task for a customer,... Read more
Forrester recognizes Concentrix Catalyst for its global digital experience services
Every great experience starts with people. Seeking a better digital experience provider? Get complimentary access to Forrester’s “Now Tech: Global Digital Experience Services, Q4 2021” report and learn why... Read more
Are you offering a personalized banking experience?
New banks are coming after you You can usually tell when a bank is having trouble relating to customers and prospects. The very look of the website says, “Web... Read more
Clay Walton-House featured in Forrester report on personalization
In the January 28th, 2020 Forrester report, “Use Personalization to Drive Loyalty and Customer Obsession,” Concentrix Catalyst’s Clay Walton-House discusses how to build emotional resonance with customers. As the... Read more
Forecasting consumer behavior in the age of big data
As brick-and-mortar stores experience increasingly trying times, the need to better predict consumer behavior has taken on new meaning. The rise of artificial intelligence (AI), machine learning and predictive analytics, along... Read more