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The term “humility” is often misunderstood to be a lack of leadership. But that couldn’t be farther from the truth. It’s an essential quilty for building resilience—both in organizations... Read more

What do Humana, FedEx, and Ally Bank have in common? They’ve all successfully delivered on the potential of their APIs—in each case, through a robust API governance model. In... Read more

As a “Strong Performer” in Forrester’s RPA wave report, we at Concentrix Catalyst spend a lot of time ensuring that our tools and best practices live up to the... Read more

The future of software is low-code. Gartner estimates that by 2024 nearly 65% of all app development will occur on low-code platforms. There are many reasons for this: software... Read more

Improving care efficiency lies at the heart of major changes in healthcare organizations across the country. From reducing hospital readmissions to proactive total health management initiatives, the need to... Read more

Billions of dollars. That’s how much API attacks have cost Venmo, Facebook, Panera Bread, Equifax, and Capital One. As one of the fastest-growing attack vectors on the internet, APIs... Read more

The metrics that matter in the customer journey How do you quantify emotional loyalty? I recently moderated a live panel of Concentrix Catalyst loyalty and analytics experts to answer... Read more

Even with a superior product, brands that only rely on traditional consumer loyalty programs can lose to competitors who create a superior experience. Empowered by technology, the demands of... Read more

PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology.  Lou Powell has... Read more

Concentrix Catalyst, recently had the opportunity to participate in a virtual panel hosted by Natasha Janic, Product Marketing Manager at Salesforce, at the NRF Big Show conference. In the... Read more