Establishing an RPA center of excellence delivers ROI
POSTED : April 6, 2021
BY : Ram Sathia

As a “Strong Performer” in Forrester’s RPA wave report, we at Concentrix Catalyst spend a lot of time ensuring that our tools and best practices live up to the challenge of scaling RPA and, ultimately, delivering on ROI for our clients. With many organizations struggling to make the most of their RPA investment, and up to half of all RPA deployments initially failing, where do brands begin with their RPA journey?

I recently joined members of my automation team for an exclusive workshop where we demonstrated a toolkit of applications designed to help organizations quickly establish an RPA center of excellence to start seeing ROI. This presentation included techniques for scaling RPA, how to gain insights into the ROI and build of your automation pipeline through dashboards and analytics, and how to assess the impact of your RPA program.

To begin your journey toward establishing an RPA center of excellence, watch the video below.

About the presenters

Ram SathiaRam Sathia is vice president of intelligent automation at Concentrix Catalyst, the Experience Engineering firm that empowers the world’s best-known brands to connect with customers and employees around the world. Ram has nearly 20 years of experience helping clients decrease time-to-market, improve quality and drive efficiency through transformative RPA, AI, machine learning, DevOps and service virtualization initiatives.

Ajmeer Ali LiyakkathaliAjmeer Ali Liyakkathali serves as associate director of intelligent automation at Concentrix Catalyst. He is an RPA architect and automation leader with more than 14 years of experience in the financial and healthcare industries. At Concentrix Catalyst, he applies his broad and deep knowledge of business, technologies, RPA, AI and project management to help engineer experiences for clients.