Service Line
Check out the latest news, events, and articles about the service lines we specialize in. Obtain valuable experience engineering insights and begin optimizing your organization today.
Charting customer journeys that lead to CX success
Establish your customer journey map, and loyalty, trust and new revenue streams will follow Building great customer experiences (CX) is how many companies will differentiate, expand, and grow in... Read more
How healthcare providers can build patient loyalty programs
Would you trust a retail store, such as CVS or Walgreens, with facilitating your healthcare appointment? According to our recent survey of 1,016 healthcare consumers, over 60% of respondents... Read more
Raising the bar on travel loyalty programs
How travel, tourism, and hospitality must evolve loyalty programs post-pandemic Travel loyalty programs have played a critical role in the travel, tourism, and hospitality industries since the first frequent... Read more
The top seven CIO trends for 2022
Every new year, the publications that CIOs consult to get a sense of the most important technology trends for the upcoming year promise that the items on their lists... Read more
New healthcare customer experience
Consumer-centricity is now business critical in healthcare. Healthcare has changed. With the pandemic forcing a reinvention of the healthcare customer experience, increased consumerism in healthcare is expanding choice and... Read more
GDPR and EU healthcare rules: Considerations for medical websites
The digital environment is always changing. Legal compliance at home and abroad is becoming more demanding and complicated. This is especially true in the highly regulated healthcare space. In... Read more
Three reasons “lift-and-shift” is a poor content migration strategy
These days, website migrations are pretty common. As CMS technologies and capabilities advance, more and more companies are packing up and moving their website content from one CMS to... Read more
Born Digital: Inclusive CX
AN ORIGINAL SERIES FROM CONCENTRIX CATALYST, IN PARTNERSHIP WITH ADOBE PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines... Read more
Loyalty Leaders: State of Retail
The world’s #1 CRM and loyalty services firm Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent,... Read more
Automation today: Q&A featuring Forrester’s Leslie Joseph
Concentrix Catalyst recently hosted a webinar with Workato featuring guest speaker, Forrester’s Leslie Joseph, on the new automation fabric, where we discussed how automation is evolving. With automation technologies... Read more