Solutions

New banks are coming after you You can usually tell when a bank is having trouble relating to customers and prospects. The very look of the website says, “Web... Read more

I recently joined my colleague, Concentrix Catalyst Associate Design Director Hannah Sherwood, on Cheetah Digital’s Uncaged Wisdom podcast to discuss Concentrix Catalyst’s human-centric approach to loyalty. In the podcast,... Read more

PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. According to Forrester’s... Read more

Concentrix Catalyst has recently been named a leader by Forrester Research in “The Forrester Wave™: Loyalty Service Providers, Q3 2021.” The report provides an in-depth look at some of... Read more

Workplace incentives are the final frontier. My colleague Marko Muellner and I recently had the opportunity to interview Jeff Gothelf, author of Lean UX, Sense & Respond, and most recently, Forever Employable. In... Read more

With the average company running up to 91 different martech solutions, gaps in customer data can put businesses at a disadvantage. To connect experiences across a multitude of platforms... Read more

PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. Ketchup packets, microchips,... Read more

Building retail customer loyalty is no small feat. Beyond delivering high-quality and effective products, retailers must contend with customers who expect an engaging, personalized, and frictionless experience. More than... Read more

How do leaders define each role within their teams, and what impact does this have on the organization as a whole? My colleague Marko Muellner and I recently had... Read more

Implementing landmark digital projects during a pandemic has frustrated even the best CMOs. As economies reopen and businesses adapt to a new set of challenges, retail marketers again find... Read more