CX Transformation
Check out the latest news, events, and articles on CX transformation. Learn more about how we can help you achieve the business agility and delivery frameworks to engineer the experiences that matter.
Learning with Leaders: Automotive Cloud
Launching Salesforce Automotive Cloud As a design and launch partner for Salesforce Automotive Cloud, Concentrix is helping to drive the innovations that are moving the automotive industry forward. With... Read more
How to Win at CX with a Customer Data Strategy
Customer expectations evolve over time. Today, they demand a greater level of personalization than ever before. Customers share information with the brands they trust and, in return, expect experiences... Read more
Born Digital: A Winning Customer Data Strategy
AN ORIGINAL SERIES FROM CONCENTRIX CATALYST, IN PARTNERSHIP WITH ADOBE Customers today demand a greater level of personalization. They share information with the brands they trust and expect experiences to... Read more
Reimagining CX For the Metaverse Economy
The metaverse (and the metaverse economy) is coming. Whether it’s the next evolution of online gaming, the future of streaming exercise classes, how we’ll shop for clothes, or even find... Read more
The Evolution of CX: How Emerging Technology Trends Can Empower the Individual
The convergence of physical and digital realities powered by Web3 and the metaverse is adding a new depth to the customer experience, sometimes literally. By expanding a customer’s experience... Read more
Web3 and Customer Engagement
Customer engagement is at a crossroads. Past abuses have resulted in reactionary regulations like GPDR that are proving to be both challenging to implement and frustrating for customers who... Read more
The New Automotive Buying Experience Powered by Salesforce
Buying a car in 2022 is no longer as simple as taking it for a spin at the dealership and deciding spontaneously if it’s the right fit. Customers are... Read more
Discovering the New Automotive Buyer
For the first time in nearly a century, we are witnessing an acceleration of major innovations within the automotive industry. The adoption of battery electric vehicles (BEVs) and hybrid... Read more
The consumerization of healthcare
The healthcare industry has a once-in-a-generation opportunity to reimagine CX. Waves of technological advancement and new models for patient engagement have converged, right as a global pandemic has elevated health... Read more
Applying Web3 concepts
Web3, the buzzy term for the next internet era based on blockchain technology, can foster a better customer experience in many use cases. For enterprises, a turnkey hosted decentralized... Read more