Customer Engagement

AN ORIGINAL SERIES FROM CONCENTRIX CATALYST, IN PARTNERSHIP WITH ADOBE PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines... Read more

What does your online customer experience say about your bank? Is it business as usual at your bank? Or do you need a new approach? Sadly, many online banking... Read more

Concentrix Catalyst is ranked as a leader in the Forrester Wave™: Loyalty Service Providers, Q3 2021 and is the #1 Apigee Partner in North America for both 2019 and... Read more

New banks are coming after you You can usually tell when a bank is having trouble relating to customers and prospects. The very look of the website says, “Web... Read more

Conversational UI, the software-enabled agents that mimic conversation with a human, have grown more widespread over the past five years. Worldwide consumer retail spend via conversational UI is predicted... Read more

A well-thought-out website content strategy develops the system for organizations to reach the moon. When a content strategy is engineered with care and craftsmanship and is an experience, it... Read more

Disney+, Paramount+, Discovery+, Apple TV+—each day it seems as though a new industry leader is adding a “+” to their offerings and joining the ranks of video streaming platforms.... Read more

When smartphones began their ascendance in the telecom industry, the lines between prepaid and postpaid (or contract) plans were clearer: either pay a set amount before usage or commit... Read more

The Empowered Buyer is not the same person from a year or two ago. Regardless of the product or service being sold, buyers now expect seamless orchestration throughout their... Read more

From increasing profitability to brand allegiance and reputation, customer experience matters, especially in industries like telecom. In order to keep customers from switching carriers, telecoms have to create a... Read more