Author: Concentrix Catalyst

In a recent article in the Harvard Business Review, the title says that “Customer Loyalty Is Overrated.” “The death of sustainable competitive advantage has been greatly exaggerated,” the article... Read more

On January 13, Delta emailed me my 2016 year-end SkyMiles statement. I had just started using the SkyMiles program a few months before, and had earned about two-thirds of... Read more

PK latest blog explains how DevOps is disrupting the insurance industry and the use of Agile methodologies enhance operations. Read more

Top of mind for sales executives today: How do I equip my sellers with the right tools and resources—at the right time—to optimize customer engagements and increase sales productivity?... Read more

As more and more interactions become completely screen-based—including customer self-service and customer support—your customer’s digital experience is becoming inextricably linked with their overall perception of your business. And you know those... Read more

Whether you are an ambulatory practice, an urgent care center, a hospital, an insurer, an integrated delivery system, an accountable care organization, a health information exchange, a provider hospital... Read more

There are historical indications that the three-legged stool dates back to ancient Byzantium. This type of seating was made popular due to its low cost, ease of portability, lasting... Read more

Prescriptive analytics automatically synthesizes big data, mathematical sciences, business rules, and machine learning to make predictions and then suggests decision options to take advantage of the predictions. Prescriptive analytics... Read more

Put a freshly grilled steak between two starving dogs and it is inevitable that both canines will fight to their last breath to gain ownership of the morsel. In... Read more

Big Data is helping retailers enhance insights into their customers' purchase decisions, leading to increased sales revenue in the process. Read more