Author: Concentrix Catalyst

This is the second in our series on Emotion Design in CX. Check out the 1st, 3rd,  and 4th next. Designing for Emotion is the process of driving emotional connection... Read more

This is the third in our series on Emotion Design in CX. Check out the 1st, 2nd and 4th blogs in the series. Emotion design strategy addresses the fundamental human motivation... Read more

This is the last in our series on Emotion Design in CX. Check out the 1st, 2nd, and 3rd in this series. To successfully design for emotion, firms need... Read more

How is IoT helping companies boost efficiencies? PK's latest blog provides insights into IoT and how it is helping organizations boost efficiency. Read more

The latest blog insights from PK provides the current technological landscape for utility and manufacturing companies. Read more

Consumer-oriented companies like Amazon and Google have generated most of the artificial intelligence (AI) buzz so far. But the B2B world is now poised for transformative change as well,... Read more

Cruises have a long tradition, and the industry is enjoying a resurgence. Over the last ten years, customer demand has increased by 62 percent...Read more Read more

Like many of its peers, this organization needed to accommodate the move toward sustainable energy and shifting demographics. Read more. Read more

Supply chain and logistics experts were hard at work managing data long before Big Data and analytics became staples in every other industry. Read more... Read more

Utilizing machine learning has risen to the top of many organization’s tech priorities, but there’s a lot of uncertainty about how...Read more. Read more