Service Line

With the onset of the pandemic, the need for effective and meaningful digital communication has only increased, making it more important than ever before for brands to understand how... Read more

Concentrix Catalyst has recently been named a leader by Forrester Research in “The Forrester Wave™: Loyalty Service Providers, Q3 2021.” The report provides an in-depth look at some of... Read more

We’ve all heard by now that the workforce is changing rapidly, but what does that look like for facilities management? Premera Blue Cross knows, and I joined forces with... Read more

This year the whole virtual WWDC 21 was really action packed with lots of new APIs for developers and features for users. Below is the view of our engineers... Read more

Having lived abroad for a large part of my life, mostly in the Middle East, I have come to learn and appreciate different cultures. This appreciation started when I... Read more

Conversational UI, the software-enabled agents that mimic conversation with a human, have grown more widespread over the past five years. Worldwide consumer retail spend via conversational UI is predicted... Read more

With the average company running up to 91 different martech solutions, gaps in customer data can put businesses at a disadvantage. To connect experiences across a multitude of platforms... Read more

PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. Ketchup packets, microchips,... Read more

Building retail customer loyalty is no small feat. Beyond delivering high-quality and effective products, retailers must contend with customers who expect an engaging, personalized, and frictionless experience. More than... Read more

A $12 trillion reason to start your sustainability journey According to McKinsey, the smart money is behind ESG, with over 25%, or $12T, of US assets under management being... Read more