Service Line

At Concentrix Catalyst, we help our clients define and deliver world-class experiences in a crowded digital ecosystem. Orchestrating a symphony of outcomes built around people first, our team lives... Read more

In Australia alone, at least 5 million consumers are vulnerable to exclusion due to accessibility challenges. A recent study by WebAIM estimates that only 1% of websites and applications... Read more

Digital content reaches people in many ways. If you’re a content specialist, it’s likely you’ll need to work with a developer somewhere down the line to ensure your message... Read more

The healthcare industry has a once-in-a-generation opportunity to reimagine CX. Waves of technological advancement and new models for patient engagement have converged, right as a global pandemic has elevated health... Read more

Web3, the buzzy term for the next internet era based on blockchain technology, can foster a better customer experience in many use cases. For enterprises, a turnkey hosted decentralized... Read more

Concentrix Catalyst was recently included in Forrester’s “Now Tech: Customer Experience Strategy Consulting Practices, Q1 2022” report. Below, Doug Anderson, Catalyst’s Group Strategic Solutions Director, explains what this recognition... Read more

About 80 percent of what affects health outcomes happens outside of a provider’s office. In addition, at any given time, only 15 percent of the people in a population... Read more

Consumer choice continues to reshape healthcare with lasting impacts for the traditional model. Retailers, private equity, and non-traditional disruptors—these new economy companies excel at a consumer-centric, digitally mature, and... Read more

By now, you’ve probably heard the tech buzzword “Web3” in the context of Bitcoin or NFTs of viral memes. Web3, considered to be the next iteration of the internet,... Read more

The beginning of 2022 provides a valuable time for companies to evaluate and plan their Salesforce Roadmap over the coming calendar year. Often, this involves strategic shifts reflecting changing... Read more