Author: Raja Roy

The top seven CIO trends for 2022

Every new year, the publications that CIOs consult to get a sense of the most important technology trends for the upcoming year promise that the items on their lists... Read more

Launch your conversational UI framework with these best practices

Conversational UI, the software-enabled agents that mimic conversation with a human, have grown more widespread over the past five years. Worldwide consumer retail spend via conversational UI is predicted... Read more

How to adopt Conversational UI for a reliable customer experience

The COVID-19 pandemic shifted customer experience to the virtual. From telehealth appointments to contactless payment methods, companies suddenly needed to find ways to maintain satisfying experiences for customers without... Read more

Best practices in low-code every company needs to know

The future of software is low-code. Gartner estimates that by 2024 nearly 65% of all app development will occur on low-code platforms. There are many reasons for this: software... Read more

Cloud model adoption

The cloud has been an essential component of enterprise technology for nearly a decade, but adoption has been slow for many companies. Due to security concerns, many organizations have... Read more

Concentrix Contact: Back to work with Concentrix Catalyst’s contact tracing app

As the U.S. economy reopens, most companies are facing difficult decisions about how to bring employees back into the office. While some opt for indefinite work from home policies,... Read more

Path to conversational AI

Most people touch their faces two to three thousand times a day. Being conscious of the surfaces we touch—especially germy phones, computers, keypads—and of the frequency we then rub... Read more

Concentrix Catalystontact: An app for anonymous, real-time contact tracing

With the recent release of the federal Guidelines for Opening Up America Again, you might have noticed the term “contact tracing” throughout. Like social distancing, we’ll become intimately familiar... Read more

Has DevOps lost its groove?

More than a decade has passed since the DevOps movement was born, but its practitioners continue to struggle to define this combination of philosophies, practices, and tools. The lack of a... Read more