Author: Lou Powell

It’s no secret that data personalization has become a key factor of brand success—for marketing, sales, and customer service. Most brands recognize the importance of having a connected data... Read more

Driving business value with secure, self-service digital capabilities Consumers today demand more from their digital experiences. From the need to keep retail inventory information up to date for buy... Read more

PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. According to Forrester’s... Read more

Workplace incentives are the final frontier. My colleague Marko Muellner and I recently had the opportunity to interview Jeff Gothelf, author of Lean UX, Sense & Respond, and most recently, Forever Employable. In... Read more

How do leaders define each role within their teams, and what impact does this have on the organization as a whole? My colleague Marko Muellner and I recently had... Read more

My colleague Marko Muellner, Head of CX Acceleration at Concentrix Catalyst, and I recently had the opportunity to chat with Jeff Gothelf, author of Lean UX, Sense & Respond,... Read more

Make your APIs work for you API ownership has taken on new meaning following the Supreme Court ruling in Google vs. Oracle. With copyright infringement of API interfaces a... Read more

The term “humility” is often misunderstood to be a lack of leadership. But that couldn’t be farther from the truth. It’s an essential quilty for building resilience—both in organizations... Read more

What do Humana, FedEx, and Ally Bank have in common? They’ve all successfully delivered on the potential of their APIs—in each case, through a robust API governance model. In... Read more

Billions of dollars. That’s how much API attacks have cost Venmo, Facebook, Panera Bread, Equifax, and Capital One. As one of the fastest-growing attack vectors on the internet, APIs... Read more