patient experience

The hidden cost using fax machines in healthcare

What if it took 3 months to get an appointment with your car mechanic? Or your bank needed to be financially incentivized to digitize your account records? What if... Read more

How top hospitals win in the age of the empowered patient

We’re moving from a period of dramatic change in the healthcare industry under the Affordable Care Act to one that is almost certain to bring, whether U.S. presidential campaign... Read more

Twitter holds patient experience metrics

When you think of using social media to conduct groundbreaking customer research, a hospital probably isn’t the first place you’d look. But the Computational Epidemiology Group in the Boston Children’s Hospital’s Computational... Read more