Forrester

Forrester Now Tech: The Concentrix Catalyst loyalty evolution

The Concentrix Catalyst Integrated Loyalty Solutions team was recently included in Forrester’s Now Tech: Loyalty Marketing, Q4 2020 report. Our recognition as a mid-size loyalty service vendor with global... Read more

Concentrix Catalyst recognized as a leader in 2019 loyalty service providers

Concentrix Catalyst receives second-highest ranking in the current offering category July 15, 2019 — Concentrix Catalyst has been named a leader by Forrester Research Inc. in The Forrester Wave™:... Read more

The state of phygital CX today and how to stay ahead of the curve

The intersection of digital and physical cx seemed novel just a few years ago. Today, phygital CX interactions are less about novelty and more about meeting customers’ baseline expectations... Read more

The Dangers of Rushing a Business to the Altar

A recent article by Lori Wizdo, VP and Principal Analyst for B2B Marketing, Forrester Research is a sobering reminder of what can happen when you “rush a business to the... Read more