Whitepapers

The latest research, reports and whitepapers published by the team at Concentrix Catalyst. Obtain valuable insights on experience engineering to optimize your organization today.

The future of healthcare innovation

Healthcare is a human-centered interaction that requires trust, confidence and connection. As more patient data, algorithms, Artificial Intelligence (AI) and Machine Learning (ML) make their way into the patient... Read more

Introduction to revenue funnel building

Any discussion of marketing and sales funnels should begin with one question: How do my leads become closed-won deals? A revenue funnel is designed to keep you organized and... Read more

The user’s guide to Salesforce Field Service

With this e-book understand how implementing Field Service can benefit your business. Salesforce Field Service is your solution to develop an effective onsite management process by distributing the necessary... Read more

Reinventing the brick-and-mortar experience

It’s been a rough ride for brick-and-mortar retailers. What’s more, a new generation of upstarts has grown in leaps and bounds by using technology to deliver refreshing and rewarding... Read more

Why manufacturing companies need CPQ software

More than ever, manufacturing companies need a CPQ solution to configure, price, and quote custom orders to improve business efficiency and customer experience. Manufacturing businesses need to become more... Read more

The end of the unsubscribe

How leading subscription services use digital engagement to keep their customers happy and renewing Brands jumping into the world of subscription services often make the mistake of funneling a... Read more

Salesforce support services: Helping organizations focus on business

How you can benefit from an outsourced Salesforce support provider. Many executives understand the power of Salesforce’s capabilities, yet take advantage of only a small percentage of them. The... Read more

A new methodology for predicting the ROI of a loyalty program

Introducing the Concentrix Catalyst Loyalty ROI Simulator When making decisions around re-designing a loyalty program, marketers always want to know the return on investment (ROI) of the new loyalty... Read more

Salesforce secrets for the tech industry

Gain a competitive advantage with the most innovative business software platform. Tech companies need to integrate reliable business systems and processes into their current systems to streamline business practices.... Read more

Predicting hospital readmission using AI

One of the biggest challenges to preventing readmissions is identifying patients who are at risk. To crackdown on hospitals with high readmission rates and to improve patient healthcare, the... Read more