Whitepapers
The latest research, reports and whitepapers published by the team at Concentrix Catalyst. Obtain valuable insights on experience engineering to optimize your organization today.
Big data into big business
By 2021, insight-driven businesses are predicted to take $1.8 trillion annually from their less-informed peers. Unless you have the right foundation in place for big data success, you may... Read more
How to create a winning Salesforce roadmap
Build a plan that improves revenue growth and profitability. Customers today want a delightful experience. One way to do that is to make it easy for them to do... Read more
The future of healthcare innovation
Healthcare is a human-centered interaction that requires trust, confidence and connection. As more patient data, algorithms, Artificial Intelligence (AI) and Machine Learning (ML) make their way into the patient... Read more
Introduction to revenue funnel building
Any discussion of marketing and sales funnels should begin with one question: How do my leads become closed-won deals? A revenue funnel is designed to keep you organized and... Read more
The user’s guide to Salesforce Field Service
With this e-book understand how implementing Field Service can benefit your business. Salesforce Field Service is your solution to develop an effective onsite management process by distributing the necessary... Read more
Reinventing the brick-and-mortar experience
It’s been a rough ride for brick-and-mortar retailers. What’s more, a new generation of upstarts has grown in leaps and bounds by using technology to deliver refreshing and rewarding... Read more
Why manufacturing companies need CPQ software
More than ever, manufacturing companies need a CPQ solution to configure, price, and quote custom orders to improve business efficiency and customer experience. Manufacturing businesses need to become more... Read more
The end of the unsubscribe
How leading subscription services use digital engagement to keep their customers happy and renewing Brands jumping into the world of subscription services often make the mistake of funneling a... Read more
Salesforce support services: Helping organizations focus on business
How you can benefit from an outsourced Salesforce support provider. Many executives understand the power of Salesforce’s capabilities, yet take advantage of only a small percentage of them. The... Read more
A new methodology for predicting the ROI of a loyalty program
Introducing the Concentrix Catalyst Loyalty ROI Simulator When making decisions around re-designing a loyalty program, marketers always want to know the return on investment (ROI) of the new loyalty... Read more