Strategy & Design
Check out the latest news, events, and articles about strategy & design. Learn more about how we anchor our work in results-oriented business strategies and amazing customer experiences that drive outcomes and business impact.
Economy of Expression ➁: Being an authentic listener
Economy of Expression is a four-part series about the role of communication in business. In Part II, we discuss with Eleanor Scott, artist, educator, and Silicon Valley communication consultant,... Read more
Managing loyalty in a multi-brand organization
Recently, Authentic Brands Group, which owns Forever 21, Brooks Brothers and Lucky Brand, announced its plans to introduce an umbrella loyalty program across a large number of brands within... Read more
Economy of Expression ➀: The role of communication in business
Economy of Expression is a four-part series about the role of communication in business. In Part I, we discuss with Eleanor Scott, Artist, educator, and Silicon Valley communication consultant,... Read more
How retailers can adapt: Concentrix Catalyst and Salesforce at NRF 2021
Concentrix Catalyst, recently had the opportunity to participate in a virtual panel hosted by Natasha Janic, Product Marketing Manager at Salesforce, at the NRF Big Show conference. In the... Read more
Why streaming bundled services drive customer loyalty
In streaming, giving consumers a reason to stick around is critical to remaining relevant. This is true of just about any category, but particularly for the OTT world because... Read more
Upskilling, reskilling: Digital transformation post-pandemic
We find ourselves at the tipping point of another industrial revolution powered not by steam and coal but by digital transformation. Digital transformation has long been a topic of... Read more
Engineered experience: Loyalty for technology consumer goods
Traditional loyalty programs feature points, rewards, and member benefits to promote repeat purchases. But programs like these present a challenge for technology consumer goods with companies who sell devices... Read more
Forrester Now Tech: The Concentrix Catalyst loyalty evolution
The Concentrix Catalyst Integrated Loyalty Solutions team was recently included in Forrester’s Now Tech: Loyalty Marketing, Q4 2020 report. Our recognition as a mid-size loyalty service vendor with global... Read more
At-home triage: Tools for a virtual diagnosis
How many times have you ignored or pushed off an urgent care situation? What if you could get a virtual diagnosis at home instead of traveling to a clinic,... Read more
OTT and the frontier of digital media
Each day seems to bring with it a new streaming service—HBO Max and Peacock both launched this year, and Discovery+ is slated to launch in early 2021, to name a... Read more