Service Line

Billions of dollars. That’s how much API attacks have cost Venmo, Facebook, Panera Bread, Equifax, and Capital One. As one of the fastest-growing attack vectors on the internet, APIs... Read more

The cloud has been an essential component of enterprise technology for nearly a decade, but adoption has been slow for many companies. Due to security concerns, many organizations have... Read more

With the blurring lines between the retail, fintech, and banking industries, customers are left wondering why personalization in financial services, for lack of a better word, sucks. Banks are... Read more

Over the past year, the Covid-19 pandemic has rapidly accelerated patient and provider adoption of virtual care visits. With coronavirus raging across the globe and over half of American... Read more

Have you ever seen an end product that you designed for, look and behave differently to what is built? In this article, I’ll be talking about Creative QA (Quality... Read more

The metrics that matter in the customer journey How do you quantify emotional loyalty? I recently moderated a live panel of Concentrix Catalyst loyalty and analytics experts to answer... Read more

When we think of bank customer loyalty, we think of rewards programs. These programs are usually associated with credit cards, and a few encompass multiple bank products. The latter... Read more

Concentrix Catalyst, a Sitecore Certified Platinum Partner, is excited to announce that four of its team members, Ozell McBride, Rashmy Patwari, Madhu Anbalagan and Jeff Cram, have been named... Read more

Economy of Expression is a four-part series about the role of communication in business. In Part II, we discuss with Eleanor Scott, artist, educator, and Silicon Valley communication consultant,... Read more

Recently, Authentic Brands Group, which owns Forever 21, Brooks Brothers and Lucky Brand, announced its plans to introduce an umbrella loyalty program across a large number of brands within... Read more