Service Line

Countless companies in the energy business still count on Excel to manage their sales, service, and operations. In today’s competitive world, however, that likely leads to missed sales opportunities;... Read more

A customer journey map is a visualization of customer experiences, aligned to a sequence or process over time. At Concentrix Catalyst, we use customer journey mapping to build an... Read more

Continuous improvement is the hallmark of any successful business. In fact, CRM is expected to grow to a $36.5 billion market worldwide. And with rapidly advancing technology, you might... Read more

CRM and marketing automation software have rapidly advanced in the past few years. Major CRM tools have been around for years and have kept up with cloud and mobile... Read more

When considering a new software system for your business, pricing no doubt weighs heavy on your decision. And if you’re shopping around for a new CRM, the sticker price... Read more