Service Line

Four scenarios to help your leadership team with scenario planning for an uncertain future. To state the obvious, it’s easy to see why brands are doubling down on addressing... Read more

Conversational interfaces speed care COVID-19 may have generated a use case that makes AI chatbots essential, but triage is only the beginning of the potential uses of chatbots to... Read more

By 2021, insight-driven businesses are predicted to take $1.8 trillion annually from their less-informed peers. Unless you have the right foundation in place for big data success, you may... Read more

While the use of voice to machine interaction in healthcare may still be in their infancy, early initiatives are validating the promise of voice interfaces. Organizations that tap into... Read more

For many tech companies, legacy manual processes may be holding back the organization from achieving streamlined operations, a faster delivery or a better customer experience. While robotic process automation... Read more

For customers, there’s nothing worse than having to wait in line. The recent footage of Costco and other big-box stores with lines of customers stretched around the block would... Read more

Recently, I worked on a project for a mobile backend solution, which required me to integrate with multiple 3rd party providers, and also connect with IoT devices in order... Read more

The success of your API practice is tied to the usability of your API Developer Portal. API developer portals have expanded beyond channels targeting technologists. They’ve become true marketplaces... Read more

In the push for business process automation, robotic process automation has gone mainstream. According to Gartner, 85% of large businesses will have incorporated robotic process automation technology by the... Read more

You may think that digital transformation is driven by technology, but it’s actually all about people. Innovation is only valuable if it can be operationalized and made core to... Read more