Service Line

The case for creating a global content strategy In Concentrix Catalyst’s most recent webinar, VP of Digital Experience Solutions, Brian Payne, and I demonstrated the need for organizations to... Read more

The ROI of your entire Salesforce investment hinges on the business insights that drive your team to generate more quality leads, win more deals, and delight customers with a... Read more

Today’s healthcare patients have access to a greater amount of health information than ever before – and yet still demand more that can be used for their benefit. This... Read more

While nothing can replace face-to-face communication, especially when it comes to teamwork, COVID-19 is forcing most organizations to rethink how they’re going to conduct Big Room Planning (BRP) sessions.... Read more

Years ago, I sat in a conference room on the campus of a global technology company. The distance from one end of the room to the other was so... Read more

Contact tracing using smartphone apps has been one of the most effective containment strategies for COVID-19 to date, as evidenced by the early successes of South Korea and China.... Read more

10 years ago I wrote an article for CRM Magazine on the importance of teaching your digital experience (back then website) to mirror the intuition of your most effective... Read more

Close to 80% of RPA/Intelligent Automation projects fail to achieve the desired ROI. That’s a significant amount of wasted time, resources and investment, in large part due to a... Read more

In the era of accelerating change, time is always of the essence. In this environment, it’s not enough to innovate. To win, you must innovate fast, and get your... Read more

As organizations make plans to reopen, they face critical decisions about how to reengage their customers. Consumers will return but for many their priorities and preferences will have changed.... Read more