Service Line

Cloud-based tools are the future of business. Gartner projects that in 2020 companies will spend $155.7 billion on SaaS and PaaS capabilities, and the number will grow to $209.1... Read more

Recently, a major retailer asked Concentrix Catalyst to assess its loyalty program, which had first launched in the late 1990s. By one metric—retention rate—the retailer’s program was still successful.... Read more

In the blogosphere, there is much opinion and controversy over the “right” way to do APIs. The primary schism lies in the perspective of the job they are trying... Read more

As an homage to Alex Trebek, we’re excited to bring you our Jeopardy edition of Last Friday flyover. This month, Derek Philips, Director of Content Strategy at Concentrix Catalyst,... Read more

Most people touch their faces two to three thousand times a day. Being conscious of the surfaces we touch—especially germy phones, computers, keypads—and of the frequency we then rub... Read more

The decision to outsource is important, difficult, and strategic. Fortunately, there are lots of great reasons to outsource Salesforce development beyond the obvious cost savings of working with a... Read more

After some delay, Salesforce released a series of improvements and enhancements in the Salesforce summer 2020 release. With each release, Salesforce publishes release notes, documenting any changes to existing functionality.... Read more

The pandemic has shown that digital transformation is no longer an option but a necessity to sustain business in this new normal and next normal. With 98% of organizations... Read more

Nobody knew that 2020 would be the year the word “unprecedented” would become exhausted from overuse. But as I write this, sixty million Americans are living under curfew due... Read more

It’s one of life’s frustrations: No matter who you are, some of the smartest people will always be working for someone else. So, in this big world, no matter... Read more