Outcomes

With the onset of the pandemic, the need for effective and meaningful digital communication has only increased, making it more important than ever before for brands to understand how... Read more

We’ve all heard by now that the workforce is changing rapidly, but what does that look like for facilities management? Premera Blue Cross knows, and I joined forces with... Read more

Conversational UI, the software-enabled agents that mimic conversation with a human, have grown more widespread over the past five years. Worldwide consumer retail spend via conversational UI is predicted... Read more

A $12 trillion reason to start your sustainability journey According to McKinsey, the smart money is behind ESG, with over 25%, or $12T, of US assets under management being... Read more

Sustainability, green commerce, and decarbonization are common fodder for media discussion today. This has been a business “problem” for over two decades, with governments pushing carbon tax credits and... Read more

A well-thought-out website content strategy develops the system for organizations to reach the moon. When a content strategy is engineered with care and craftsmanship and is an experience, it... Read more

In 1967, Melvin Conway submitted a paper to Harvard Business Review called “How Do Committees Invent?” that described correlations between innovation, design of systems, and organizational group structures. Since... Read more

Disney+, Paramount+, Discovery+, Apple TV+—each day it seems as though a new industry leader is adding a “+” to their offerings and joining the ranks of video streaming platforms.... Read more

When smartphones began their ascendance in the telecom industry, the lines between prepaid and postpaid (or contract) plans were clearer: either pay a set amount before usage or commit... Read more

The Empowered Buyer is not the same person from a year or two ago. Regardless of the product or service being sold, buyers now expect seamless orchestration throughout their... Read more