Outcomes
Check out the latest news, events, and articles about the outcomes we specialize in. Obtain valuable experience engineering insights and begin optimizing your organization today.
Salesforce implementation mistakes (and how to avoid them)
If you’re getting ready to implement Salesforce, you’ve probably already invested a lot of time and money in making sure the solution works well for your business. Understanding critical... Read more
Designing with Data Insights: An Optimization Strategy
Web analytics tools are more robust and accessible than ever before, but there is still a customer data gap, with too much data and not enough actionable insight. As a... Read more
Choosing a Global CMS
Does your CMS fit your global aspirations? Searching for the perfect web content management system to power an individual website can be a time-consuming and arduous task that requires... Read more
Closing the Customer Data Gap
Most of us talk a good game about customer-centricity and using data (big or otherwise) to deliver personalized experiences that give customers what they need before they even ask.... Read more
Five reasons to build an employee portal in Salesforce
As a growing company, there’s a good chance you’ve been using a web-based employee portal or intranet system to manage your employees and their data. Now, with Salesforce Community... Read more
Getting Your B2B Net Promoter Score Program on the Right Track
Net Promoter Score (NPS) programs can be powerful tools for B2B firms to drive customer loyalty, growth, and profitability. Research shows improved NPS performance for B2B firms correlates strongly... Read more
Managing a responsive website redesign: OHSU
Oregon Health & Science University (OHSU) is a regional leader in healthcare, academic and research programs, with a digital ecosystem as sprawling as its Portland, Oregon campus. Like most... Read more
The customer journey of past and present: A visualization
A customer journey map is a visualization of customer experiences, aligned to a sequence or process over time. At Concentrix Catalyst, we use customer journey mapping to build an... Read more