Outcomes
Check out the latest news, events, and articles about the outcomes we specialize in. Obtain valuable experience engineering insights and begin optimizing your organization today.
Personalization is a data problem that can be solved
Commerce revolves around personalization data. Customers expect that the brands they know and love, “know” them back. However, you need to collect the right data first—and there is a... Read more
Public utilities: Making the case for a mobile app
In the business of delivering energy to the public, it’s attractive to forgo the latest technological fads and focus on what matters: Delivering world-class service while being a responsible... Read more
What are the benefits of a Salesforce integration?
In today’s technology-driven world, many organizations depend on at least one mission-critical system. For example, Salesforce, as a customer relationship management system (CRM), holds important data about your prospects... Read more
Making personalization work for you
More often than we see good examples of personalization, we see the bad. There are countless examples across social media of customers experiencing companies missing the point when it... Read more
How to prepare for the next Salesforce release
Salesforce delivers a new release three times a year, with an average of 150+ features being added, updated, and in some cases removed. These upgrades come in Spring, Summer,... Read more
APIs built for consumers, not systems
Many of the companies that we have worked with over the years have created SOAP-based services (SOA) in order to serve distributed computing demand. However, they have struggled to... Read more
Hospital readmissions dramatically reduced with trusted analytics platform
Solution Overview: TAP packages standard open source tools such as Cloudera Hadoop, Apache Spark, Jupyter Notebook, Docker and Cloud Foundry to create an integrated platform to allow data scientists... Read more
Conversational voice interfaces: A Concentrix Catalyst perspective
“Hey Siri, how will voice search change my life?” The proliferation of voice-activated devices has brought voice recognition technology into millions of homes. One in six people in the... Read more
Customer journey mapping vs. customer lifecycle
Customer journey mapping is a tool that has taken the business world by storm—helping companies build an understanding of their customer’s experience and develop better connections between people and brands.... Read more
API reference architecture model: An overview
This reference architecture is an overview of the runtime components needed for the effective, mature delivery of APIs. In our reference architecture, legacy services and data are consumed by... Read more