Customer Engagement

Many of the companies that we have worked with over the years have created SOAP-based services (SOA) in order to serve distributed computing demand. However, they have struggled to... Read more

“Hey Siri, how will voice search change my life?” The proliferation of voice-activated devices has brought voice recognition technology into millions of homes. One in six people in the... Read more

Customer journey mapping is a tool that has taken the business world by storm—helping companies build an understanding of their customer’s experience and develop better connections between people and brands.... Read more

Concentrix Catalyst, a Sitecore Gold Implementation Partner, announced that three team members have been awarded the Sitecore Most Valuable Professional Award. Those team members are: Pete Navarra, Director of... Read more

We’ve long heard how customer experience (CX) leads to increased shareholder value. Over the past several years Forrester Research has invested in The Age of the Customer and states... Read more

As we head into the new year, we’d like to share with you some of our favorite ways in which you can better meet the needs of your customers.... Read more

Winners of the 2017 eHealthcare Leadership Awards were announced on October 25, at a special keynote presentation at the 21st Healthcare Internet Conference in Austin, Texas. The Hospital Digital Experience... Read more

There has been a great deal written about “design thinking” in the past few years. Much focus has been placed on its value in helping define business strategy, with... Read more

In the latest blog installment, PK discusses the technological transformation in retail and e-commerce. Read more

This is the second in our series on Emotion Design in CX. Check out the 1st, 3rd,  and 4th next. Designing for Emotion is the process of driving emotional connection... Read more