Customer Engagement
Check out the latest news, events, and articles about customer engagement. See how we enable a deeper connection through one-to-one personalization, bringing brands and customers closer to the moments that matter.
Five reasons to build an employee portal in Salesforce
As a growing company, there’s a good chance you’ve been using a web-based employee portal or intranet system to manage your employees and their data. Now, with Salesforce Community... Read more
Getting Your B2B Net Promoter Score Program on the Right Track
Net Promoter Score (NPS) programs can be powerful tools for B2B firms to drive customer loyalty, growth, and profitability. Research shows improved NPS performance for B2B firms correlates strongly... Read more
Managing a responsive website redesign: OHSU
Oregon Health & Science University (OHSU) is a regional leader in healthcare, academic and research programs, with a digital ecosystem as sprawling as its Portland, Oregon campus. Like most... Read more
The customer journey of past and present: A visualization
A customer journey map is a visualization of customer experiences, aligned to a sequence or process over time. At Concentrix Catalyst, we use customer journey mapping to build an... Read more