Born digital: Inclusive CX
An original series from Concentrix Catalyst hosted by Katie Martell, in partnership with Adobe.
Diversity, equity, and inclusion (DEI) initiatives have become central to the employee experience. 75% of companies enhanced their DEI programs in the past year. Yet the influence of these programs often stops at company culture, limiting DEIs impact. To truly be inclusive, businesses must examine the customer experiences they’re creating.
Inclusive CX doesn’t just engage customers who have historically been marginalized; it generates positives for all customers and creates a sense of belonging. Join this live episode of Born Digital for a discussion about how to design products and experiences that are fair and equitable for all.