Born digital
Inclusive CX
Designing experiences for all customers
AN ORIGINAL SERIES FROM Concentrix Catalyst HOSTED BY KATIE MARTELL, IN PARTNERSHIP WITH ADOBE
PK is now Concentrix Catalyst, the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent, and technology.
To truly be inclusive, businesses must examine the customer experiences (CX) they’re creating. Inclusive CX doesn’t just engage customers who have historically been marginalized; it generates positives for all customers and creates a sense of belonging.
In our third episode of Born Digital, an original series from Concentrix Catalyst and Adobe, we discuss how to design products and experiences that are fair and equitable for all – with perspectives from Adobe, Perkins Access, She+ Geeks Out, and Concentrix Catalyst.
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About the Speakers
About born digital
In a business world awash in stale webinars, we’re reimagining engagement. The Born Digital original talk show series is pioneering new ways to connect through organic, human-centered, creative content. A Concentrix Catalyst production hosted by marketing and CX industry personality, Katie Martell, the show features experts from Concentrix Catalyst and our partner Adobe. In each episode, we’ll unpack how today’s best, pioneering digital experiences are conceived and brought to life.