POSTED : September 23, 2021
BY : Julie Donovan
Categories: Loyalty & Connected Membership,Strategy & Design
Brand loyalty is hurting. Due to the pandemic, shifts in how people buy and who they buy from has resulted in 75% of customers switching brand preferences. Many of these customers may be lost for good unless brands revolutionize how they think about customer loyalty and their loyalty programs.
As a Forrester recognized leader in loyalty, Concentrix Catalyst “optimizes human-centric loyalty strategies with hard-core technical skills,” transforming organizations’ focus on customers. Concentrix Catalyst has helped brands like Vans, NBA, Starbucks, and Disney to create a membership model as an enabler of deeper customer connection, driving loyalty as an outcome.
Join Concentrix Catalyst, Katie Martell of Experience TV, and Adobe, for a live, interactive broadcast, as they discuss how to reengage customers in the wake of the pandemic, including: