How pioneering experiences are brought to life
AN ORIGINAL SERIES FROM Concentrix Catalyst HOSTED BY KATIE MARTELL, IN PARTNERSHIP WITH ADOBE
As a Forrester recognized leader in loyalty, Concentrix Catalyst “optimizes human-centric loyalty strategies with hard-core technical skills,” transforming organizations’ focus on customers. Concentrix Catalyst has helped brands like Vans, NBA, Starbucks, and Disney to create a membership model as an enabler of deeper customer connection, driving loyalty as an outcome.
Fill out the form to access the entire recorded episode and discover:
- Why human-centered design should be the starting point of any loyalty strategy
- How omnichannel, personalized experiences are expanding customer lifetime value
- Membership structures that enable customer touchpoints in between transactions
About Born Digital
In a business world awash in stale webinars, we’re reimagining engagement. The Born Digital original talk show series is pioneering new ways to connect through organic, human-centered, creative content. A Concentrix Catalyst production hosted by marketing and CX industry personality, Katie Martell, the show features experts from Concentrix Catalyst and our partner Adobe. In each episode, we’ll unpack how today’s best, pioneering digital experiences are conceived and brought to life.
Host of Born Digital
Industry Strategy & Marketing at Adobe
EVP for Retail, Consumer, & Loyalty Practices at Concentrix Catalyst
Associate Design Director at Concentrix Catalyst