Connected Membership

Engineer experiences that matter with Concentrix Catalyst

Transforming Loyalty through Connected Membership

At Concentrix Catalyst, we understand consumers, their propensity to engage more deeply (or not), and how to deepen relationships beyond theForrester Wave Leader 2021 transaction. As a Forrester recognized leader in loyalty, we help expand customer loyalty through connected membership, leveraging unique solutions to deliver personally relevant, enriching experiences people love.

Connected membership fosters sustainable businesses. It strengthens an organization’s relationships with consumers and members through relevant content, incentives, and engagement, ensuring they keep coming back. Whether membership is a concept or a model in your industry, connected membership can evolve your customer journey to meet the demands of shifting marketplaces. Our accelerators and IP deliver the technology and integrated loyalty solutions needed to scale and make an impact.

Realize connected membership

  • Experience Visioning and Strategy

    Gain a complete understanding of your customers’ needs and how to engage and retain them.

  • Membership Program Design

    Formulate a forward-thinking, actionable vision to drive loyalty across your customer base.

  • Experience-Powered Solution Design

    Align on the people, processes and technology shifts you will need to accelerate loyalty transformation.

  • Agile Delivery

    Build, launch and monitor a membership offering your customers will love.

Martin Mehalchin

Presenting information or providing an experience that taps into a deeper understanding of the customer goes beyond the immediate brand to a space you fill or are connected to in that person’s life.

Martin Mehalchin

Head of Retail and Consumer

Healthcare & Life Sciences

Born Digital

Born Digital, Episode Two: Patient loyalty in healthcare

Stephanie Cohen

Senior Loyalty Strategist

Retail & Consumer

Loyalty leaders, episode one: State of retail

Loyalty leaders, episode one: State of retail

Jodi Rausch

Managing Director, Integrated Loyalty Solutions

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Discover how connected membership can help your most loyal customers.

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