Insights

Experience Platforms

Lead Management Hero

Five best practices for lead management

Stephanie Gaughen

Senior Salesforce Consultant

Energy & Utilities

Public Utilities: Making the Case for a Mobile App

Public utilities: Making the case for a mobile app

Concentrix Catalyst

Experience Platforms

What are the benefits of Salesforce integration?

What are the benefits of a Salesforce integration?

Jack Pereira

Managing Director of Salesforce Core Cloud

Strategy & Design

Making personalization work for you

Martin Mehalchin

EVP, Integrated Loyalty Solutions

Experience Platforms

How to prepare for the next Salesforce release

How to prepare for the next Salesforce release

Stephanie Gaughen

Senior Salesforce Consultant

Customer Engagement

SOAP

APIs built for consumers, not systems

Lou Powell

EVP of Solutions and Innovation

Strategy & Design

Five tips for successful sales follow-up from inbound leads

Mitchell Wolff

Channel Engineer

Healthcare & Life Sciences

Hospital readmissions dramatically reduced with trusted analytics platform

Hospital readmissions dramatically reduced with trusted analytics platform

Ham Pasupuleti

VP of Healthcare Solutions

API Management & Security

Autonomous intelligence on the edge

Autonomous intelligence on the edge

Concentrix Catalyst

Banking, Financial Services, & Insurance

A PK perspective: Blockchain

Blockchain: A Concentrix Catalyst perspective

Concentrix Catalyst

Customer Engagement

A PK perspective: Conversational voice interfaces

Conversational voice interfaces: A Concentrix Catalyst perspective

Concentrix Catalyst

Infographics

Customer Journey Mapping vs. Customer Lifecycle [Infographic]

Customer journey mapping vs. customer lifecycle

Martin Mehalchin

EVP, Integrated Loyalty Solutions