PK recognized by Independent Research Firm as a Strong Performer among RPA providers
POSTED : March 10, 2021
BY : Julie Donovan

Company receives highest possible scores in the vision and innovation roadmap criteria

Portland, Ore., (March 10, 2021) – Concentrix Catalyst, formerly PK, has been named a Strong Performer by Forrester Research in “The Forrester Wave™: Midsize RPA Services Q1 2021.” Current offering, market presence, and strategy of each company were evaluated as part of the process, with Concentrix Catalyst receiving the highest possible scores in the vision and innovation roadmap criteria.

The report notes that Concentrix Catalyst “…packs a big punch” and “…approaches RPA services with a clarity of vision and extensive IP-based innovation.” The report states, “Choose [Concentrix Catalyst, formerly] PK to build lean end-to-end RPA programs with a strong technology layer to manage a body of automations.” Concentrix Catalyst clients interviewed for the report appreciate the company’s “technical skill and solution-oriented mindset,” according to the Forrester report.

“We believe being recognized by Forrester as a Strong Performer in the RPA space validates our commitment to enabling enterprises to realize the full promise of bots built from advanced artificial intelligence and machine learning,” said Raja Roy, EVP of Digital and Cloud Engineering at Concentrix Catalyst at Concentrix Catalyst. “As enterprises look for new ways to better serve customers and drive ever-greater efficiency, RPA fuels organizational innovation as effectively as it streamlines operations.”

Concentrix Catalyst’s inclusion in the report is the second recent recognition of its automation and operation services, as it was recently named in the Forrester Now Tech: Continuous Automation and Testing Services Providers, Q1 2021.

Concentrix Catalyst crafts outcome-driven automation and continuous delivery strategies that empower clients to rapidly digitize operations and increase agility and performance across business units. Its unique approach to automation enables companies to transform critical functions and deliver better experiences to customers, partners and employees.

“Our approach focuses on getting automation right, and we have a strong vision for the future and the tools and intellectual property needed to back up that vision,” Concentrix Catalyst CEO Dinesh Venugopal said. “By freeing employees to focus on more meaningful work, reducing human error, and laying the groundwork for modern efficiencies, we enable enterprises to deliver the customer experience today’s market demands.”

Enterprise adoption of RPA is skyrocketing in the post-pandemic era, and Concentrix Catalyst’s RPA accelerators – including connectors to common external systems, bot recipes, and foundations for emerging automation modes – enable companies to take full advantage of the automation ecosystem.

“As a next-generation digital services firm, we have always looked to the next frontier of intelligent automation as a way to accelerate digital transformation. Beyond RPA, we see experience bots that truly revolutionize customer-brand interaction,” Concentrix Catalyst Co-founder and Co-president Vijay Ijju said. “Together, we are delivering the moments that matter – the connected experiences that customers demand – on a global scale.”

To learn more about Concentrix Catalyst’s robotic process automation solutions and how companies can modernize, scale, and speed operations, visit